FAQ

How do I get the key for my house?

All of our houses have lock boxes or key pads.  Your code will be sent to you with your directions when you are paid in full.

What are check-in and check-out times?

Check in is at 4:00pm and Check out is at 9:00am.  If you plan on arriving early, you are welcome to call me to see if your property is ready. 

Is there a cleaning fee?

Yes.  Your cleaning fee is included in your total.  This varies depending upon the house and number of people. 

Do I need to bring linens?

No.  All of our properties have bed linens and towels. 

What items are provided?

Included with your vacation rental are: bed linens, towels, dish soap, dishwasher detergent, hand soap, shower gel, garbage bags and laundry detergent.  You will be given an initial suply of kleenex, toilet tissue and paper towels.

Smoking policy?

Absolutely NO smoking, of any kind, is allowed in any of our homes.  There will be a MINIMUM fine of $250.00 for smoking inside a vacation rental.

Washers and Dryers?

All of our properties (Except Cougar Canyon BUNK house)  have washers, dryers and a starter amount of laundry detergent.

Where is South Fork located?

South Fork is located in southwestern Colorado at the junction of Highways 160 and 149.  We are between Alamosa and Pagosa Springs and sit at an altitude of 8200 feet surrounded by nearly 2 million acres of National Forest. 

What is your payment policy?

A credit card is required to reserve a property.  We accept Visa, Master Card and Discover.  We take 50% down at time of booking and the balance is due 30 days prior to your arrival.  If booking within the 30 day window, full payment will be due.  

What is your cancellation policy?

If you cancel more than 30 days prior to your arrival, you will receive your deposit money back less $50.00.

If you cancel within your 30 day window and we are able to re-book your house, we will refund your money less $50.00.  If we are unable to re-book a raincheck to use the property within the next year will be granted.

How far out can I book a house?

You can book 365 days out.  

Can I book a house for longer than a month?

If you are interested in more than a one month stay, please call Sherry at 719-221-6744.